Cancellation & refund policy

All sessions must be booked in advance through the relevant booking arrangements provided by FORM Golf. We require at least 24 hours’ notice to cancel or rearrange an individual session. If you cancel with less than 24 hours’ notice, or fail to attend a booked session without notice, the session will normally be counted as used and deducted from your monthly allocation.

We may waive this requirement in exceptional circumstances at our discretion. If Brad or Josh needs to cancel a session, we will arrange a replacement booking. Where necessary, we will extend the relevant session allocation or membership period so that you do not lose the session as a result of our cancellation.

The same 24-hour cancellation policy applies to standalone physical assessments.

You may request cancellation through your member account, where the cancellation facility is available, or by emailing contact@formgolf.co.uk. During the initial three-month minimum commitment, cancellation will not normally end your payment obligations before the minimum commitment has been completed. You remain responsible for the agreed membership payments for the remainder of that commitment, subject to any statutory cancellation rights or an agreed exception.

After the initial minimum commitment, you may cancel at any time. Your membership will remain active until the end of the current paid billing period and no further monthly payment will be taken after that period. Any cancellation request should be made before the next scheduled payment date to avoid the next payment being collected.

Cancelling your membership does not automatically cancel any separate bookings or outstanding payments for additional services. These terms do not limit any statutory cancellation rights you may have.

The one-off £125 joining fee covers the initial joint assessment, consultation, goal setting, programme planning and setup associated with starting your membership. Once these services have been delivered, the joining fee is generally non-refundable, subject always to your statutory consumer rights. Where you enter into the membership online or otherwise at a distance, you may have a statutory 14-day cancellation right.

If you expressly request that services begin during that period, you may be required to pay a proportionate amount for services already provided. Your cancellation rights will be explained at sign-up.

Your membership includes the golf tuition and strength and conditioning sessions listed for your selected tier. Sessions are allocated monthly and: Must be booked in advance. Are for the named member only.

Cannot be transferred to another person or member. Cannot be exchanged between golf tuition and strength and conditioning. Cannot be exchanged for cash or a refund.

Are subject to coach and facility availability. Unused sessions do not automatically roll over into the following month. You may request to carry an unused session into the next month.

Any carry-over is at FORM Golf’s discretion and must be approved by us in advance. Where approved, the carried-over session must be used by the end of the following month. It will expire after that point if unused.

We may ask for reasonable notice when you request a carry-over so that we can manage coach availability and session allocations.

Memberships include a monthly studio hire allocation as shown in the membership table. Studio hire: Must be booked separately through the FORM Golf / Foremost booking arrangements. Is subject to availability and the studio's booking rules.

Is intended for the member’s own practice or recreational use, including practice with friends. Cannot be used to provide coaching, tuition, personal training or other commercial instruction to another person. Cannot be transferred or sold to another person.

Recurring weekly studio slots may be available at the same time each week, subject to availability and booking confirmation. Members must use the studio and equipment responsibly, follow any safety instructions and leave the facility in an appropriate condition. Studio hire hours are monthly allocations and do not automatically roll over.

Any exception must be agreed in advance by FORM Golf.

You may request a temporary membership freeze due to injury, illness or another exceptional circumstance. All freezes are subject to discussion and approval by Brad and Josh. A freeze: May be approved for a maximum of one month.

Pauses membership payments during the approved period. Pauses monthly session and studio hire allocations. Extends the initial three-month minimum commitment by the length of the approved freeze.

Delays the next payment and allocation cycle until the membership resumes. A freeze is not automatic and must be agreed before it takes effect. We may ask for reasonable information about the circumstances of the request so that we can consider it appropriately.

If you experience an injury, illness or other change that affects your ability to participate, please contact us as soon as possible. We can discuss suitable adjustments, a temporary freeze or alternative arrangements. Any change to your membership or payment schedule must be agreed with FORM Golf.

We will consider requests reasonably and take account of the circumstances and services already provided. Our coaching and strength and conditioning services are not a substitute for medical diagnosis or treatment. You should seek appropriate medical advice where necessary.

We will make reasonable efforts to deliver the services included in your membership. Session times and studio access are subject to availability. We may need to change a booking due to coach illness, facility issues, maintenance or other circumstances outside our reasonable control.

Where we cancel a session, we will offer a replacement booking and, where necessary, extend the relevant allocation or membership period. If a significant change affects the services included in your membership, we will communicate this to you and discuss appropriate arrangements.

If you have a concern about your membership, sessions or the services provided, please contact us so that we can try to resolve the matter. FORM Golf Performance Email: contact@formgolf.co.uk Address: Lewes Golf Club, Chapel Hill, Lewes, BN7 2BB